Frequently Asked Questions
Placing and Order
This order is a gift, can you leave out pricing information?
We never include pricing information with orders, so you are good to go!
Can I modify my order after placing it?
As long as your order hasn't been packed and shipped yet, we can modify it. Send us an email at firstname.lastname@example.org to modify your order.
Can I cancel my order after placing it?
As long as we haven't packaged your order or printed the shipping label, we should be able to cancel your order. Send us an email at email@example.com if you would like to cancel your order.
My credit card was charged by I did not receive an order confirmation, help?
This issue sometimes happen when a payment on our online store fails due to an incorrect billing address entered or wrong CVV. Depending on your bank, a charge may show up as 'pending charges' or 'authorized transactions' but will not proceed to get charged. A quick call to your bank should be able to confirm if the charge actually went through or not. If you believe you were incorrectly charged, email us at firstname.lastname@example.org and we'll work double-time to resolve the issue.
Shipping and Returns
How much does shipping cost?
Our shipping rates, including details on free local delivery, can be viewed on our Shipping Policy page.
Do you ship internationally?
We currently do not ship our products outside Canada. Drop us a line at email@example.com if you would like to see NuttyHero products in your state/country.
My jars arrived broken or damaged, what should I do?
We take every care to package orders so they arrive securely & in one piece. We use glass jars as an eco-friendly alternative to plastic, however, jars can break or get damaged during the shipping process. If you received broken or damaged products, email us at firstname.lastname@example.org with your order number and a picture of the damaged product and we'll do our best to make things right.
Can I pickup my order?
We currently do not offer order pickups, however, we do offer free local delivery on orders over $35. The map below shows our free local delivery zone. View our Shipping Policy for more information.
Can I return my order?
Food items are not eligible for a return/refund. For all other items, we have a 15-day return and refund policy, which means you have 15 days after receiving your item to request a return. View our Refund Policy for more information on initiating a return for non-food products.
What does 'Elite' Nut & Seed mean?
We analyzed the nutrition profiles of various nuts & seeds and only selected ones that significantly contributed to the overall nutrition and taste i.e. The Elite! Although some ingredients like Pine nuts, Hazelnuts and Macadamia nuts yield tasty butters, their nutrition profiles weren't as packed with as many vitamins & minerals as the nuts & seeds we chose. Fear not - we plan to create tasty butters with all these ingredients in the future!
View our Nutrition page for more information.
Where are your products made?
All NuttyHero Nut & Seed Butters are proudly handmade in small batches in Burlington, Ontario. We currently work out of King Road Kitchen.
Do I need to refrigerate NuttyHero?
Unopened NuttyHero Nut & Seed Butters do not need to be refrigerated but should be stored in a cool dark place. We recommend refrigeration after opening for optimal quality.
What's up with that layer of oil on top?
Since we do not use any added stabilizers like palm oil, hydrogenated oil or lecithin, oil separation is a natural process that occurs in our nut & seed butters. If you notice a layer of oil on top, simply stir the oil back into the NuttyHero jar and enjoy! Additional information on oil separation can be viewed on the Government of Canada website.
Is NuttyHero suitable for sports fueling?
It depends on your sport - NuttyHero is high in healthy fats and low in sugar/carbs, which makes it ideal for activities where slow-burning sustained fueling over a longer time period is required. Ultra-endurance events (running, triathlon, adventure racing), rock-climbing, mountaineering, hiking, skiing, camping and kayaking are some examples where NuttyHero is your ideal on-the-go fuel!
How should I eat NuttyHero?
Any way you like! We like it straight off the spoon, however, NuttyHero is a great alternative to regular peanut, nut and seed butters and can be enjoyed in a variety of ways. Visit our Recipes section for yummy ideas!
Ingredients & Nutrition
Is NuttyHero gluten/peanut/soy/lactose free?
All our products are naturally gluten, peanut, soy and lactose free, however, we currently work out of a shared commercial kitchen. As such, trace amounts of common allergens may be present in our products although every care is taken to prevent cross-contamination.
Is NuttyHero vegan/keto/paleo friendly?
Vegan: All our flavours except 'Honey Vanilla' are vegan.
Keto: With only 1-2 grams of total sugars (3-4 grams of carbs) per serving, NuttyHero is the perfect low-sugar, keto friendly treat!
Paleo: With 100% natural and unrefined ingredients, NuttyHero Butters are a great option if you follow a paleo diet.
What is your recommended serving size?
Although nuts & seeds are naturally high in healthy fats, fibre, vitamins, minerals and anti-oxidants, they are a relatively high-calorie food. Generally, nut and seed butters should be eaten in moderation as part of a healthy balanced diet. We cannot provide any specific recommendations on serving sizes as there are many factors that could affect individual calorie intake and nutritional needs. Consulting a registered dietician is the best way to determine your optimal recommended serving size for nut and seed butters.
All that said, 1-2 tablespoons (15-30 grams) of NuttyHero should provide you with a burst of nutrition and energy!
Why do you add coconut oil to some of your products?
Our flavoured nut & seed butters contain 'dry' ingredients such as maple sugar, coconut sugar, cocoa powder or vanilla powder which tend to absorb some of the natural nut & seed butter oils. We add a small amount of organic coconut oil to enhance the texture and 'creaminess' of our flavoured nut & seed butters.
Retail + Wholesale
Can I find your products at a store near me?
View our Store Locator to shop for NuttyHero products locally. If you would like to see NuttyHero at your local store, get in touch with the store (and us) so we can make it happen!
Do you offer your products wholesale?
Absolutely! Send us a note at email@example.com if you are interested in carrying our products at your store, restaurant or as part of your business. We look forward to working with you to spread the goodness!
Do you do collaborations with other brands and influencers?
Absolutely! If you love what NuttyHero is all about, we would love the opportunity to collaborate with you to spread the word on NuttyHero. DM us on social media @nuttyherofuel or email us at firstname.lastname@example.org to explore ways in which we could collaborate to spread some awesomeness!
I am a total boss in my field and I'd like to try your products!
We'd be honoured! Folks at the very top of their game, in any field of work or life, are a huge inspiration to us. We are working on NuttyHero Pro, a collaboration program aimed at exceptional individuals. In the meantime, email us at email@example.com so we can can explore ways to inspire and uplift.